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Optimize your establishment's customer experience and performance
An outside perspective to reveal your full potential
Auditing your establishment, whether it's a spa, boutique, or wellness hotel, offers your organization an opportunity to objectively take stock. By identifying your strengths and areas for improvement, you'll give new impetus to your teams and your overall performance. As a field expert, I bring a fresh perspective, both caring and demanding, to help you align your customer experience, your operational standards, and your business objectives.
Réaliser un audit qualité
Spa, boutique and wellness center quality audit: identify areas for improvement, strengthen your standards, and promote your teams.
We help you evolve your practices gently but sustainably, respecting your DNA and your current priorities.
The spa audit: Quality analysis and improvement of operational performance
Your spa or institute is a strategic profit center: to guarantee its profitability and provide a high-end customer experience, it is essential to master each stage of its operation.
BeautyConsulting – Retail offers you a complete audit, combining field expertise and strategic vision, including:
▸ Customer experience evaluation: detailed analysis of each stage of the customer journey, from making an appointment to payment, including reception, sensory atmosphere and post-treatment welcome.
▸ Analysis of the care offer: study of the consistency of the care menu, the profitability of the services, the conversion rate and customer loyalty.
▸ Diagnosis of the team's know-how and interpersonal skills: technical evaluation of spa protocols, quality of execution, professional posture and premium customer relations.
▸ Observation of internal processes: deciphering the functioning of the team, operational flows, planning management and points of friction.
Auditing is much more than a diagnosis: it is an authentic professional encounter.
Professionnelle du terrain, ancienne spa thérapeute et manager de flagship, j’apporte un regard concret et engagé pour comprendre les besoins réels de chaque établissement.
Mon ambition : révéler le potentiel des points de vente avec qui je collabore, affiner leur cible, les accompagner dans une montée en gamme, et construire des actions cohérentes avec leur identité.
Auditing is revealing the best in your establishment
