MY MISSION : To provide organizations with the same quality of care as that offered to their customers, for sustainable performance.
My observation:
Operational difficulties often linked to organizational issues, in a sector where excellence is essential.
The beauty, wellness and luxury sectors share the same promise: to create unique, high-quality experiences where attention to detail and tailor-made solutions are the norm.
However, it is clear that very often, poor coordination between headquarters and stores or difficult communication within the teams of a store or a care center lead to misunderstandings and operational errors.
Mes observations :
A team under pressure – but still committed to providing the best customer experience – is a sign of an organization in need of rethinking.
A misalignment between the quality promised and that actually delivered on the ground is a sign that the overall vision has not been distilled or shared effectively.
A strategy that changes too frequently – even if designed to maintain the level of excellence – is a sign of short-term vision.
Dear professionals,
Are you launching a project or developing your business?
Do you feel the need to see things more clearly, to structure your ideas or to become more efficient?
Whether it's organization, strategy, or day-to-day management, I offer you tailor-made support, with simple, concrete solutions adapted to your challenges.
My goal: to help you move forward with clarity, serenity… and impact.
Consulting & Coaching
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Exemples d'accompagnements
A course that allows you to reconcile field and strategy.
From a beautician passionate about the art of care to manager of a flagship in charge of operational excellence, my atypical career path today offers me a holistic vision of beauty, luxury and retail.
I learned the importance of precise gestures, personalized advice, and attention to detail, which make all the difference. My pursuit of excellence quickly led me to advance into positions of responsibility, where I honed my skills in management, customer experience, and retail strategy.
20 years of experience in France and abroad have therefore allowed me to reach this conclusion: operational excellence depends on the serenity of teams, who are too often asked to reinvent themselves.
Extremely versatile, they juggle between running points of sale, replacing advisors, and other tasks which, if poorly managed, can lead to fatigue and frustration.
I myself have been confronted with this reality – and these difficulties – constantly seeking solutions to support my teams while ensuring optimal performance.
From prestigious houses to exceptional spas in France and internationally, my career has given me a deep immersion into the world of luxury retail.
Today I am convinced that the key lies in creating harmony between strategy and operational deployment, in reconciling strategy and the field, always in the service of well-being – of your customers, your teams and your organization.
My signature
The operational approach: tailor-made and humane.
My approach centers around tailor-made programs tailored to the issues identified during the audit phase. Just as you do with your clients, I want these sessions to be special, peaceful moments during which participants feel listened to and valued.
